Delivery Information


Postage is charged according to the cumulative weight of the items and in accordance to the postage rates as provided by the mail service provider.




Kindly see the list below to determine the price for shipping:

Hong Kong - There will be standard charge of HKD20.
Malaysia - There will be a standard charge of RM7 (West Malaysia) and RM11 (East Malaysia). This rate has been revised as of 16th February 2015.
Singapore -
There will be a standard charge of USD8.00.
All other countries - Shipping will be calculated upon check out, starting at USD8.00.


Hong Kong - All purchases made above USD80.00 in a single receipt.
Malaysia - All purchases made above RM180.00 in a single receipt.
Singapore - 
All purchases made above USD120.00 in a single receipt.
All Other Countries - All purchases made above USD160.00 in a single receipt. 


Your item(s) will reach you within 6-10 working days (excluding Weekends & Public Holidays) after it have been dispatched from our international warehouse, counting from the next day upon payment notification received. All orders have to be processed/packed for shipment arrangement and the delivery timeline might be subjected to custom clearance and logistic handling/processes. 

Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).

Custom Fees (If applicable)

Orders shipped outside the Malaysia and Hong Kong may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs fees are the responsibility of the customer in addition to shipping cost. SARA JOE is unable to predict or control customs charges as the destination country levies them.

Total Delivery Time = Processing Time + Shipping Time


After receiving your order, upon confirmation, your order status will be changed to "Processing".
The processing time varies depending on the specific product with the average processing time approximately 5 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take up 10 business days to process. However, rest assured that should your item be experiencing a long processing time, we would definitely inform you through an email.





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